Shipping Policy
Except for extraordinary circumstances, products that do not require preparation will be shipped in 3-5 business days to the entire peninsula. The Canary Islands, Balearic Islands, Ceuta and Melilla, may require a period of 5 to 10 business days.
For international shipments (outside Spain) the product will be sent in 5 – 12 business days at the European level. And from 7 to 20 business days for shipments outside of Europe. The shipment will be made safely by MRW or other shipping companies, to the address indicated in the purchase process.
To change the shipping address, contact info@easiscrew.com. The shipping address can only be changed if the package has not left the warehouse. If the package is already on the way, the shipping address cannot be changed.
Return policy
15 days for returns.
Free return for products that arrive wrong or in poor condition.
The return of used products or products that exceed the return period of 15 days are not allowed.
What happens if a product arrives to me wrong or in poor condition?
We have a free exchange service for products that arrive wrong, defective or in poor condition. If you receive such a product, contact us within 24 hours of receiving the package at info@easiscrew.com and attaching a photograph of the broken product next to the box or envelope and label from our courier service.
How can I return a product?
To process the return, write to us at info@easiscrew.com. You can return a product if you do not like it, it is not what you expected, the measurements do not fit what you need or for any other reason. You have a period of 15 days from the delivery date to return any product. The products must be in perfect condition and with their original packaging intact. Send us an e-mail to info@easiscrew.com to inform us that you are going to make the return and we will inform you about the procedure to follow to send the product back. When we receive the package and verify that it is in good condition, we will refund the amount with the same form of payment with which you placed your order. The shipping costs of the returned products are borne by the customer, except if the return is caused by defects in the merchandise or by an error in our service.